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Service automation using PROF-IT GROUP solutions

PROF-IT After-sales Management  – is an integrated solution for managing the processes of aftersales service. Within the scope of projects related to service optimisation, we offer our customers a software platform and services for filling the catalogue with the required content.

PROF-IT After-sales Management – is universal product that suits any manufacturer offering aftersales services for its products.

Better service — more satisfied customers

Catalogue content management
Training of a group of administrators to manage the catalogue, and designers to manage the catalogue content
Convenient system access
This is a web-based solution: you do not need to install an application. All you need is a browser and Internet access
All data in a single application
All the required data is combined in PROF-IT After-sales Management and you can perform all the required actions using one application
Focus on customer needs
We create content based on the requirements of service specialists rather than designers
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Why our customers trust us?

Configuring the catalogue integration with your PDM system. Configuring the data migration between systems
Configuring the catalogue integration with your PDM system. Configuring the data migration between systems
Full-scale continuous updating, improvement of the existing operational technical documentation
Full-scale continuous updating, improvement of the existing operational technical documentation
Full range of services for the electronic catalogue development and maintenance. Technical support
Full range of services for the electronic catalogue development and maintenance. Technical support

What is included in the content preparation services:

  • We will digitise and convert your models into the electronic catalogue content;
  • We use our proprietary technology for illustration processing and formatting. Our approach makes it possible to create large amount of content within a short time;
  • We create databases using diverse sources. To prepare images, we can use 3D and 2D data, information from paper archives as sources data. Our solution supports local uploading of data to the catalogue;
  • We develop the illustrations using a specialised software package provided by our partner and cutting-edge graphical editors, as well as our own software products.

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PROF-IT Service Management enabled our customer to:

  • Speed up the car repairs process;
  • Save time and labour spent on selecting parts;
  • Speed up the replacement of parts and nodes;
  • Minimise the risk of errors when selecting the parts;
  • Improve the customer service quality.

Sections of the PROF-IT After-sales Management:

Spare parts:
  • Convenient structure, quick search based on VIN, modification, spare part number/name Full information on the car package including options;
  • Full information on spare parts including replacements;
  • An option to order spare parts.

Maintenance checklists:
  • Detailed description of technological operations;
  • Full visualisation of the operations process;
  • Description of the equipment required for an operation;
  • Links to related operations;
  • Checklist search using VIN, modification number, checklist number/name.

Electric circuit diagrams:
  • Detailed electric circuit diagrams for diagnostics;
  • Electric circuit diagram search using modification, VIN, electric circuit diagram name.


Diagnostics:
  • Search for the troubleshooting method based on the malfunction;
  • Search for the troubleshooting method based on its code.

Time standards
Displaying standard time for performing each technological operation
Bulletins
Provision of information on malfunction troubleshooting methods

Training
Publication of training materials

ДРУГИЕ РЕШЕНИЯ